Event Filtering

Calendar data is sensitive and often contains personal details. On-Call Optimizer minimizes the amount of information processed using filtering, matching and storing the minimum details required.

Initial Filters

1. On-Call Optimizer only requests event details for those calendars which have been specifically enabled.
   • Event details on other calendars will not be read or accessed by On-Call Optimizer even if access to them is incidentally available.
2. When processing events on configured calendars On-Call Optimizer filters events using the following set of criteria
   • The event must be organized, or accepted by a trusted address as described below, AND
   • The event must occur within 90 days of the present date.

Any event not matching both criteria is ignored and not processed further. On-Call Optimizer does not store any details of these events.

Event ownership and acceptance

Only events that are either organized or explicitly accepted by a trusted address are processed as sources of availability information.

Events created by other users which appear on a calendar (e.g. because you have been invited to participate in the event), will be ignored by On-Call Optimizer until accepted by a trusted address. This check is in place to prevent any user with the ability to create invitations on your calendar from being able to create availability information for you.

Trusted Addresses

The default trusted addresses are:

• Your primary On-Call Optimizer account email.
• Any aliases configured on your account (for organizations with this feature available).
• The email associated with any OAuth calendar connection (only trusted on calendars from that connection).

Adding a new trusted address

Up to 10 additional trusted addresses can be added on the Calendar Connections page.

• Enter the address to add in the box provided.
• Click the Add button on the right of the input box.

Removing a trusted addresss

• Previously added trusted addresse can be removed by clicking the red ‘X’ icon in the address chip shown at the bottom of the Calendar Connections page.
• You cannot remove any of the default trusted addresses described above.
• Trusted addresses scoped to a single connection as shown with a link/chain icon (🔗) instead of the ‘X’ icon.

Event Matching

Events passing the initial filter are only imported when either:

• The event type indicates the event represents unavailability, OR
• The title or description contains one of the recognized tags.

Refer to the availability information documentation for further details on how the matching process works.

Imported Data

Calendar events which make it through the filtering and matching process are imported into On-Call Optimizer’s database.

Imported events are stored as 4 pieces of information:

• The member to whom it relates.
• The start time.
• The end time.
• An action (prefer, or block).

On-Call Optimizer does not store any of the textual details of the event (e.g. the title or description), nor any information about the invitees or participants.

On-Call Optimizer does not store any details of events on calendars not selected for import, or which did not pass the filter or matching stages.