A new notification is available when On-Call Optimizer removes an override (aka shift) from a destination schedule in a linked on-call product such as Pagerduty.
A potential use-case for this feature is to provide a warning if a team member has attempted to swap or reassign a shift directly in Pagerduty (or another linked product) rather than On-Call Optimizer and is therefore overwritten by On-Call Optimizer’s normal export process!
For more details on how this notification works and how to enable it see the destination documentation.
You can now choose to receive each notification via any combination of available notification methods. For example you can choose to receive new assignment notifications only via email and swap response notifications only via Slack, or even if you prefer via both email and Slack in parallel!
Configure your notification preferences via your profile page.
A refreshed and standardized interface that provides fast and intuitive confirmation of assignee change actions is also the home of two major improvements in the ability to change the assignee for a shift. The assignee change actions remain accessible via the icons to the right of the assignee name in the shift popup dialog.
When changing the assignee for a shift there is now the option to specify how much of the shift is changed.
On-Call Optimizer now allows any member of a schedule to directly reassign a shift to any member of the organization using the reassign ( ) icon. In the confirmation dialog that is displayed:
The new assignee will receive a notification that the shift is now assigned to them.
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