On-call product integration
On-call products can act as both sources of schedule configuration and destinations of schedule assignments.
On-Call Optimizer integrates with popular on-call products, including PagerDuty and Opsgenie. A connected on-call product can be:
- A source: when you create a schedule, you can copy an existing schedule’s name, time zone, shifts, members and shift history into On-Call Optimizer. This is a one-time copy; after that the schedule’s settings are managed in On-Call Optimizer.
- A destination: On-Call Optimizer keeps the schedule in your on-call product up to date with its assignments.
- A source of cross-schedule availability: for example, block whoever is on call in a PagerDuty schedule from being assigned at the same time in On-Call Optimizer.
On-call product connections belong to your organization. To manage them, click your organization’s name in the top navigation bar and open the On-call products tab.
- Connection Establishing an API connection between On-Call Optimizer and an on-call product.
- Supported on-call products Understand which on-call products are supported by On-Call Optimizer and how to use them.
Last updated October 20, 2026