Business hours only shifts (schedule contains gaps)
Demonstrates a schedule assigning members only during business hours with gaps in between the shifts.
In situations where out-of-hours coverage is not required, you can create a schedule which only assigns members during particular time periods, leaving gaps with no assignee(s) scheduled at all other times.
The following example demonstrates a shift configuration that will create shifts covering Mon-Fri 9am-5pm in the schedule’s time zone. No shift or assignee will be available outside those times.
Shift Configuration Entries
| Day: | Hour: | Minute: | Primary: | Secondary: |
|---|---|---|---|---|
| Weekdays | 09 | 00 | BEST_MEMBER | [Not assigned] |
| Weekdays | 17 | 00 | [Not assigned] | [Not assigned] |
Sample Assignment
2023-07-24 09:00 person2@example.com # Mon
# 2023-07-24 17:00 NO_ASSIGNEE
2023-07-25 09:00 person1@example.com # Tue
# 2023-07-25 17:00 NO_ASSIGNEE
2023-07-26 09:00 person5@example.com # Wed
# 2023-07-26 17:00 NO_ASSIGNEE
2023-07-27 09:00 person4@example.com # Thu
# 2023-07-27 17:00 NO_ASSIGNEE
2023-07-28 09:00 person3@example.com # Fri
# 2023-07-28 17:00 NO_ASSIGNEE
2023-07-31 09:00 person5@example.com # Mon
# 2023-07-31 17:00 NO_ASSIGNEE
Assignment Details
This configuration results in On-Call Optimizer balancing team members using a single shift type covering each 8 hour period on Mon-Fri.
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