Notifications

Notification Philosophy

On-Call Optimizer aims to provide relevant and useful notification of key events and situations to all interested parties while minimizing unnecessary distraction and noise. To achieve this aim On-Call Optimizer provides a highly configurable notification framework which recognizes that what is relevant varies can vary significantly between individuals, teams and schedules!

This page describes the available notifications that On-Call Optimizer can generate, how they can be customized and how they are configured.

Notification Methods

To select your preferred notification method, use the selector on the profile page (also accessible by clicking the user icon in the top right corner of On-Call Optimizer and selecting My profile from the drop-down menu).

By default, all users will be notified via email, to the address associated with the account used to login.

Some users of On-Call Optimizer may also have the option to receive notifications via Slack. Slack notifications are available to members with an organization linked account where the organization in On-Call Optimizer has been linked to a Slack workspace. Details on whether these conditions are met can be found by clicking the Messaging item from the Integrations section of the menu sidebar.

Schedule Assignments

On-Call Optimizer supports export of the shift assignments for a schedule to supported on-call products.

Availabilty Information

• On-Call Optimizer supports import of member availability information from supported calendars.
• On-Call Optimizer supports the use of external schedules to provide cross-schedule availability information from supported on-call products.

Notification and Messaging

• On-Call Optimizer supports email notifications for new assignments and new swap requests.
• On-Call Optimizer has an integrated Slack App which in addition to providing notification and messaging functionality, also allows interaction with On-Call Optimizer schedules from within the Slack UI.

Additional Integrations

Additional integrations will be added as demand and development capability allow.

Please contact us, if you would like to request integration with a product not yet supported.

API and Event Notifications

On-Call Optimizer functionality can be made available via API or event (e.g. webhook) based methods upon request.