On-Call Optimizer aims to provide relevant and useful notification of key events and situations to all interested parties while minimizing unnecessary distraction and noise. To achieve this aim On-Call Optimizer provides a highly configurable notification framework which recognizes that what is relevant varies can vary significantly between individuals, teams and schedules!
This page describes the available notifications that On-Call Optimizer can generate, how they can be customized and how they are configured.
To select your preferred notification method, use the selector on the profile page (also accessible by clicking the user icon in the top
right corner of On-Call Optimizer and selecting My profile
from the drop-down menu).
By default, all users will be notified via email, to the address associated with the account used to login.
Some users of On-Call Optimizer may also have the option to receive notifications via Slack. Slack notifications are available to members with an organization linked account where
the organization in On-Call Optimizer has been linked to a Slack workspace. Details on whether these conditions are met can be found by clicking the Messaging
item from the
Integrations
section of the menu sidebar.
On-Call Optimizer supports export of the shift assignments for a schedule to supported on-call products.
Additional integrations will be added as demand and development capability allow.
Please contact us, if you would like to request integration with a product not yet supported.
On-Call Optimizer functionality can be made available via API or event (e.g. webhook) based methods upon request.
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