On-Call Optimizer does not enforce hard limits on the number of schedules or members supported on any pricing plan.

If you are a few members or schedules over the limit described for your current pricing plan, that's completely OK!

However, if you usage of On-Call Optimizer is significantly (e.g. great than 40-50%) above the limits described for your current plan, we will reach out to you to discuss how we can best support your scheduling needs - typically by moving you up to the next plan, or agreeing an additional fee to support the extra usage above what is included in your plan.

On-Call Optimizer offers a free 7-day trial to allow you to explore the application, test out the scheduling features and experience for yourself how the flexible scheduling features can help you and your team.

After 7-days you will need to subscribe to a plan to continue using On-Call Optimizer, but to provide peace of mind we offer a 30 or 60 day (depending on your chosen plan) money back guarantee if you later discover that On-Call Optimizer is not right for you and your team.

We're confident that once you start using On-Call Optimizer you'll never want to go back to your previous ad-hoc or round robin scheduling methods, however in the unlikely event that you find On-Call Optimizer's scheduling and swap functionality is not right for you and your team within the first 30 or 60 days (depending on your chosen plan) of subscribing to On-Call Optimizer, we will refund your subscription fees in full.

If you need to request this refund, please use the contact form or reach out via the support details within On-Call Optimizer itself and discuss and process your refund as soon as possible.